-default.png)
Q: I've followed all the steps, but my store is still not connecting. What should I check?
A: If you've completed all the steps and your store is still not connected, please review the following points:
1. Is the WooCommerce plugin installed and activated?
- Ensure that the WooCommerce plugin is both installed and activated on your WordPress website.
- You can check this by going to the "Plugins" section in your WordPress dashboard.
2. Are you using the latest server PHP version?
- Check your server's PHP version and update it if necessary.
- You can usually find this information in your hosting control panel or by contacting your hosting provider.
3. Are your WordPress permalinks set correctly?
- Log in to your WordPress admin panel.
- Go to Settings > Permalinks.
- Make sure "Post name" is selected.
- If it's not, change it to "Post name" and save the changes.
4. Have you tried reconnecting your store in the Importify dashboard?
- Log in to the Importify dashboard.
- Visit the "API settings" from the side menu.
- Enter your store URL.
- Click "Connect My Store".
- If your store URL includes "www", try adding or removing it and attempt to reconnect.
5. Does your website have an SSL certificate?
- Your website must use HTTPS (have an SSL certificate installed).
- If you don't have an SSL certificate, consider using free WordPress plugins like:
- WP Encryption
- SSL-zen
6. Are you using any firewall or security plugins?
- If you're using plugins like Wordfence, Jetpack, Sucuri, or any other security/firewall plugins, you need to whitelist the Importify server IP.
- Add this IP to your whitelist: 162.243.171.163
7. Have you whitelist the Importify server ip in your server provider?
- Contact your hosting provider and ask them to whitelist the Importify IP: 162.243.171.163.
- This step is crucial as some hosting providers may have additional security measures that could block external connections.
Q: Why is it important to use the latest server PHP version?
A: Using the latest server PHP version is important for several reasons:
1. Security: Newer versions include security patches that protect your website from known vulnerabilities.
2. Performance: Updated PHP versions often come with performance improvements, making your website faster.
3. Compatibility: Many modern plugins and themes require recent PHP versions to function correctly.
4. Support: Older PHP versions eventually lose support, meaning you won't receive critical updates.
Always ensure you're using a PHP version that is still actively supported and compatible with your WordPress and WooCommerce versions.
Q: Why is an SSL certificate necessary for connecting my store?
A: An SSL certificate is crucial for several reasons:
1. Security: It encrypts data transferred between your website and your visitors, protecting sensitive information like login credentials and payment details.
2. Trust: Browsers display a padlock icon for HTTPS sites, increasing visitor trust.
3. SEO: Google uses HTTPS as a ranking factor, potentially boosting your search engine visibility.
4. API requirements: Many third-party services, including Importify, require HTTPS for secure API connections.
5. Compliance: If you handle customer data, an SSL certificate helps with regulatory compliance (e.g., GDPR, PCI DSS).
Installing an SSL certificate is a critical step in securing your e-commerce site and enabling integrations with services like Importify.
