What should I do if my Importify payment fails?

If your Importify payment fails or your card is declined, the steps you should take depend on which e-commerce platform you're using:

For Shopify users:

- Importify doesn't directly manage payments or app subscriptions on Shopify.

- Update your payment method in your Shopify account:

a. Go to your Shopify admin panel

b. Navigate to "Settings" > "Billing"

c. Update your credit card information or add a new payment method

- If issues persist after updating your payment details, contact Shopify support directly for assistance.

For Wix users:

- Importify doesn't handle payments or subscriptions on Wix.

- To update your payment method:

a. Log into your Wix account

b. Go to "Billing & Payments" in your dashboard

c. Select "Payment Methods" and update your information

- If you still encounter problems after updating, reach out to Wix support for help.

For WooCommerce and Jumpseller users:

- Log in to your PayPro Global account at https://cc.payproglobal.com/Customer/Account/Login

- Navigate to the payment method section and update your card information or add a new payment method.

- If issues continue, contact PayPro Global customer support directly.

General tips for all users:

- Ensure you have sufficient funds in your account or available credit on your card.

- Check if your card hasn't expired or been canceled.

- Verify that your billing address matches the one on file with your bank or card issuer.

If you need further guidance or have trouble locating the correct settings, contact Importify support at [email protected].