-default.png)
Products may appear as "sold out" during checkout when shipping settings aren't properly configured in your e-commerce platform settings, even if inventory is available.
Detailed Answer: When products imported through Importify show as "sold out" during checkout despite having available inventory, this typically indicates a shipping configuration issue rather than an inventory problem. Here's how to resolve it based on your platform:
Check Platform Shipping Settings:
Shopify: Settings > Shipping and delivery
WooCommerce: WooCommerce > Settings > Shipping
Wix: Settings > Shipping & Fulfillment
Configure Shipping Zones:
Define shipping zones for all regions where you want to sell
Each zone should have at least one shipping rate
Verify the locations you want to ship to are enabled
Add Shipping Rates:
Within each shipping zone, add appropriate shipping rates
Common options include:
Weight-based shipping
Price-based shipping
Flat rate shipping
Free shipping thresholds
Platform-Specific Considerations:
Shopify: Ensure shipping locations match your market regions
WooCommerce: Check shipping classes and zone settings
Wix: Verify shipping rules and regional settings
Test Your Store:
After configuring shipping, test your store from a customer's perspective
Try accessing your store from different locations
Verify products can be added to cart and checked out
Technical Notes:
Products appear as "sold out" when your e-commerce platform can't calculate shipping to the customer's location
Changes to shipping settings typically take effect immediately
Consider international shipping settings if you plan to sell globally
Some platforms may require additional shipping plugins or apps for advanced features
Related Articles:
