Why Am I Seeing Missing Product Title or Description When Importing?

Sometimes, when importing products into Importify, you may notice the product title or description fields are empty. This can prevent successful import or cause incomplete listings.

Why Does This Happen?

• Some marketplaces or supplier websites do not display full product details publicly.

• Product titles and descriptions might be hidden unless you are logged into the supplier’s account on their site. (mostly on Chinese websites like Taobao, Tmall, 1688.)

• In some cases, product pages might be missing key info or have technical restrictions that block Importify from retrieving data automatically.

How Can I Fix This?

1. Log in to the Supplier’s Marketplace
   Before importing, log into the supplier’s website with a valid account. This often unlocks access to complete product details.

2. Refresh and Retry the Import
   After logging in, reload the product page and try importing again via Importify.

3. Manually Edit Product Details
   If the product info is still missing, you can manually add or edit the title and description within Importify before finalizing the import.

Additional Tips

• Some marketplaces restrict access to product info based on location or account status. Make sure your login has appropriate permissions or try using VPN)

• Clearing your browser cache or using a different supported browser can sometimes resolve data loading issues.

• If this problem persists with a particular supplier or marketplace, contact Importify support for assistance at https://importify.com/contact