How do I fulfill customer orders using Importify?

Overview

The Orders page is your central hub for managing and fulfilling customer orders through AliExpress. When a customer places an order on your store, it appears here automatically. You can place orders individually or in bulk, track fulfillment status, and push tracking numbers to your store.

Navigate to Orders from the left sidebar menu to see all your store's orders.

Order Card Explained

Each order card displays:

• Order Number — Click to open the order in your store's admin panel

• Supplier — Which marketplace the product is sourced from (e.g., AliExpress, Etsy)

• Order Date — When the customer placed the order

• Product Image, Title & Variant — The exact item and options ordered

• Price & Quantity — Units ordered and supplier cost

• Status Badge — Current fulfillment status

Order Statuses

• Unfulfilled (Red) — Order received, not yet placed on AliExpress

• Processing (Amber) — Order placed on AliExpress, awaiting seller shipment

• Payment Done (Amber) — Payment confirmed on AliExpress

• Shipped (Green) — Seller has shipped, tracking number available

• Fulfilled (Teal) — Order completed and tracking pushed to your store

• Rejected (Red) — Order failed, check the error message on the card

How to Place an Order on AliExpress

Individual Order

1. Find the order card with "Unfulfilled" status

2. Click the ORDER button (coral/red button)

3. Wait a few seconds — Importify will automatically place the order on AliExpress

4. On success, you'll see "Added to cart ✓" and a "Pay Now" button

5. Click "Pay Now" to go to AliExpress and complete payment

Bulk Order (Multiple Items)

1. Select specific orders using the checkbox on each card — the button changes from "Order All" to "Order Selected (X)"

2. Or leave all checkboxes unchecked to order all unfulfilled items

3. Click the Order All / Order Selected button

4. Importify processes each order one by one — each card shows its result:

   • Successful orders show "Added to cart ✓"

   • Failed orders show the specific error message on the card

5. A summary appears: "X of Y orders placed. Z failed."

6. Click "Pay Now on AliExpress" to pay for all orders at once

Important: Review your cart on AliExpress before paying — verify items, quantities, and shipping addresses.

After Placing an Order

Once an order is placed on AliExpress:

• The AliExpress Order ID appears on the card (e.g., "Ali #80234567890") — click it to view on AliExpress

• The status changes to "Processing"

• The ORDER button becomes "Ordered" (disabled) to prevent duplicates

• Importify automatically checks AliExpress every 6 hours for status updates:

  • When the seller ships, the tracking number is fetched automatically

  • Tracking is pushed to your store automatically

  • Order status updates: Processing → Shipped → Fulfilled

Mark as Shipped (Manual)

If you have a tracking number and want to manually mark an order as shipped:

1. Click "Mark as shipped" on the order card

2. An input field appears — enter the tracking number (optional)

3. Click "Ship" to push the fulfillment and tracking to your store

4. The customer receives a shipping notification email from your store

Tracking Numbers

• Automatic: Importify syncs tracking from AliExpress every 6 hours

• Manual: Enter tracking via the "Mark as shipped" flow

• Copy: Click the copy icon next to any tracking number to copy it to your clipboard

Handling Errors

Common Errors and Solutions

"Destination Address Could Not Be Validated"

Customer's shipping address has an issue. Check the state/province and phone number in your store's order details.

"Product is out of stock on AliExpress"

The supplier is out of stock. Check the product page on AliExpress for availability or find an alternative supplier.

"Insufficient balance in your AliExpress account"

Add funds to your AliExpress account and try again.

"Product cannot be delivered to this address"

The supplier doesn't ship to this country. Check shipping options on the AliExpress product page.

"Variant SKU not matched"

The product variant mapping is broken. Go to the product in your import list and re-link the variants.

"This order is already on AliExpress"

The order was already placed. Click "reset" next to the Ali Order ID to clear it and re-order, or check your AliExpress unpaid orders.

Error Display

• Page-level errors appear as a banner at the top of the page

• Card-level errors appear as a red warning inside the specific order card

• All errors include actionable guidance on how to resolve them

Reset a Failed Order

If an AliExpress order was cancelled or failed:

1. Look for the "reset" link next to the Ali Order ID on the card

2. Click it and confirm the reset

3. The Ali Order ID is cleared

4. Click ORDER again to place a new order

Note: Importify automatically detects cancelled orders on AliExpress every 6 hours and resets them for you.

Non-AliExpress Suppliers

For products sourced from other suppliers (Etsy, Amazon, Banggood, etc.):

• The button shows "Buy on [Supplier]" instead of "ORDER"

• Clicking it opens the supplier's product page in a new tab

• You'll need to place the order manually on the supplier's website

• Use "Mark as shipped" to add the tracking number afterward

Search & Filter

• Use the Search bar to find orders by order number

• Orders are sorted by date (newest first)

• Fulfilled orders appear dimmed at the bottom

Dark Mode / Light Mode

Toggle between dark and light themes using the sun/moon icon in the top-right corner. The orders page fully supports both themes.

Requirements

• Gold Plan required for AliExpress API ordering and bulk orders

• AliExpress API must be connected (Settings → Integrations → AliExpress)

• Products must be imported via Importify for automatic order fulfillment

Frequently Asked Questions

Q: Why does the order take a few seconds?

Importify makes multiple API calls — to your store, to AliExpress, and back. This typically takes 5–15 seconds per order.

Q: Can I cancel an order on AliExpress after placing it?

Yes. Go to AliExpress → Orders → find the unpaid order → Cancel. Then click "reset" on the Importify order card to re-order if needed.

Q: Does Importify auto-pay for orders?

No. Importify places the order on AliExpress but you need to pay manually. After ordering, click "Pay Now" to go to AliExpress checkout.

Q: What happens if my AliExpress API token expires?

You'll see an error asking you to reconnect. Go to Settings → Integrations → AliExpress to re-authorize.

Q: Will tracking numbers be sent to my customers automatically?

Yes! When Importify detects a tracking number on AliExpress, it automatically pushes it to your store, which triggers a shipping notification email to your customer.